Comments about the latest C&SC

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ik1
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Joined: 2012-01-21

Hi Red Dwarf,

After reading your comment I browsed haymarket web site subscribers area and as you said they have a "back issues" link where you can get any back issue of Classic and Sports Car for 10 pounds delivered to Spain. I tried it with march issue and I could choose up to 5 units of it. This service is offered to anyone browsing the site, not only subscribers, and comes as far as january 09 isues. I couldn´t believe my eyes, when I found those "impossible to get" issues available at a click from their own website. Here is the link:

http://www.themagazineshop.com/themagazineshop/addOfferToBasket

As I said, I sent two e-mails to classic and sports car (not a general haymarket address) customer service begging them to solve the problem just by sending me the back issue I hadn´t received no matter the delay, and after their negative, when I expressed my desire to cancell the subscription, I was told to phone them to give my  credit card details for the refund, and none of the two agents I spoke to, made the minimum effort to convince me to change my mind and keep the subscription.

In the end it seems that customer service don´t really care about losing subscribers (readers in my case, as I won´t be able to buy the magazine in the future by any other mean even if I decided to, as local agents in my area don´t carry many foreing publications and this in particular).

So if mr Elliott (as he is the one who normally participates in this thread and as the editor in chief) admits my humble suggestion about a magazine that is "all about the readers", be sure you don´t let the (otherwise excellent) job of C&SC members be so easily ruined by external departments lack of compromise, to try to make it another 30 years.

Greetings

Ik1

James Elliott
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Joined: 2011-03-11

ik1 wrote:

Hi Red Dwarf,

After reading your comment I browsed haymarket web site subscribers area and as you said they have a "back issues" link where you can get any back issue of Classic and Sports Car for 10 pounds delivered to Spain. I tried it with march issue and I could choose up to 5 units of it. This service is offered to anyone browsing the site, not only subscribers, and comes as far as january 09 isues. I couldn´t believe my eyes, when I found those "impossible to get" issues available at a click from their own website. Here is the link:

http://www.themagazineshop.com/themagazineshop/addOfferToBasket

As I said, I sent two e-mails to classic and sports car (not a general haymarket address) customer service begging them to solve the problem just by sending me the back issue I hadn´t received no matter the delay, and after their negative, when I expressed my desire to cancell the subscription, I was told to phone them to give my  credit card details for the refund, and none of the two agents I spoke to, made the minimum effort to convince me to change my mind and keep the subscription.

In the end it seems that customer service don´t really care about losing subscribers (readers in my case, as I won´t be able to buy the magazine in the future by any other mean even if I decided to, as local agents in my area don´t carry many foreing publications and this in particular).

So if mr Elliott (as he is the one who normally participates in this thread and as the editor in chief) admits my humble suggestion about a magazine that is "all about the readers", be sure you don´t let the (otherwise excellent) job of C&SC members be so easily ruined by external departments lack of compromise, to try to make it another 30 years.

Greetings

Ik1

This is very disturbing to read. Please be assured that it is being investigated.

n/a
James Elliott
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Joined: 2011-03-11

Dear all,

Having reviewed this thread, I should say that no system is without its faults, but the regularity with which subscribers are being let down is not acceptable. 

If you have a problem with your subscription and it is not sorted out in a satisfactory manner by the department, please send details to me and I will follow it up personally.

We do take this stuff very seriously. Promise.

n/a
Nuno Granja
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Joined: 2011-09-13

Last week I finished with CS March issue.

 

From my point of view (other readers will have different opinions)...

A usual a good number, that keep me tunned with our passion and help to grow my car culture, even if there isn't any article  with special appeal to me, but that is only due to my tastes and its impossible to have it every month.

Interesting and unusual article about R Atkinson's F1 recovery and the life with it. I love the person, the actor (more Blackadder than Mr Bean), the petrolhead and the skills he shows at the Top Gear track. It's also good to know  that the sky is the limit, as it's possible to use a F1 as every day car as I use my Sciroccos and Audi Gt. Í my case will be glad if I can buy and afford the running costs of a 928 GTS, or an Iso Griffo, or....

J. Elliot and M. Buckley regular articles are very different but a pleasure to read both .

I found particulary interesting ths Osca and Lancia C2 articles, nice italina tales...

In "Our classics" my favorite is Alastair Clements MGB GT tales.( true...)

 The "And now somethingcompletely different" , the "Argentina Report" and the Top Ten Group C Oddities are very pleasant articles (again from my point of view).

 

Keep the good work

 

nuno granja

Red Dwarf
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Hi James

Thank you for your replies to this post.   I do accept that, in reality, this should not be your problem.  But, it does affect your readers who, by all accounts, you care about.   I hope not to have to resort to contacting you!  

As for the latest magazine….   Personally I thought (and still do!) that the whole Group C era was regrettable and forgettable mistake!  I longed for the return of the real sports cars – the Porsche 917 and Ferrari battles!    So, I confess that I did skip through the Lancia piece!   

But I enjoyed the rest immensely.  Do I agree that the Camarge is beautiful?  Er, like many Pinninfarina designs I think there is a case of the emperors new clothes!   Why do people celebrate the mis-matched lights, strange swage lines and curious window lines that so often adorn a “Pinnin car?   Yet strangely, the Lagonda, which I thought was pretty hideous at the time, seems less radical now than the Rolls or the Bristol.   

Likewise, while I fully appreciate just what a tour de force the McLaren was/is, they are a little lost on me I’m afraid!   I respect rowan’s decision to re-build and his determination to drive the car.  (OK, I do smile sometimes at the “high mileage” figures, but then I’m very used to reading about Corvettes that are “well driven” – doing 600 miles a year!)    I’m firmly in the category that likes a long bonnet!

I enjoyed the Fraser Nash piece and loved the OSCA article.  The TR/TVR comparison re-kindled my love of both. 

 Let’s hope I don’t have to wait too long for the next issue!  

The "Greenies" are killing the planet! It's time to tell the world the Emperor is naked!

ik1
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Joined: 2012-01-21

James Elliott wrote:

Dear all,

Having reviewed this thread, I should say that no system is without its faults, but the regularity with which subscribers are being let down is not acceptable. 

If you have a problem with your subscription and it is not sorted out in a satisfactory manner by the department, please send details to me and I will follow it up personally.

We do take this stuff very seriously. Promise.

Hi James,

I sincerely appreciate the interest shown for the subscribers´ problems and the fact that you have been brave enough as to personally apologise on behalf of  Classic and Sports Car with those who have suffered problems, when others would have just avoid it.

I know it´s not your task and that by doing so you´re taking extra responsabilities.

As for me, I consider the affair finished with this post and will think about subscribing again in the future, because I really like the contents.

Finally my apologies for those members just wanting to use this thread to comment the last C&SC issue that have had to suffer this complaints that are kind of  "offtopic".

Regards

Ik1

 

 

 

Mario Laguna
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Joined: 2011-08-29

In my particular race against Nuno (Portugal) and Chris (Australia), I won this month as I got April issue in Luxembourg today at high noon.
It is at it should be, arriving on the first Wednesday after the first Thursday of the month.
I am just browsing and, in the first place, I would like to send my sincere sympathies to Martin Buckley for his loss.
I like the Rétromobile report, including the Courrèges dresses and I recently saw in the flesh the Bristol Zagato (p. 100). I don't know for sure if it was at Marreyt's stand in Paris or elsewhere. The tag price is in the €185.000 region, pretty expensive for an ugly car. Well it is not very pretty, not the most beautiful Zagato of all for sure.
I will read with pleasure the piece on Ercole Spada and Tony Crook's letter on Abarth.
The "free" Aston Martin magazine is OK.
For last month's Alastair Clements' editorial on young people: what about a C&SC availability at affordable prices? (for young people, I mean).
At €8,75 is getting dangerously close to the €10 barrier.

 

Chris Martin
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Joined: 2011-08-20

Mario Laguna wrote:

In my particular race against Nuno (Portugal) and Chris (Australia), I won this month as I got April issue in Luxembourg today at high noon.
It is at it should be, arriving on the first Wednesday after the first Thursday of the month.
I am just browsing and, in the first place, I would like to send my sincere sympathies to Martin Buckley for his loss.
I like the Rétromobile report, including the Courrèges dresses and I recently saw in the flesh the Bristol Zagato (p. 100). I don't know for sure if it was at Marreyt's stand in Paris or elsewhere. The tag price is in the €185.000 region, pretty expensive for an ugly car. Well it is not very pretty, not the most beautiful Zagato of all for sure.
I will read with pleasure the piece on Ercole Spada and Tony Crook's letter on Abarth.
The "free" Aston Martin magazine is OK.
For last month's Alastair Clements' editorial on young people: what about a C&SC availability at affordable prices? (for young people, I mean).
At €8,75 is getting dangerously close to the €10 barrier.

 

I did not realise we are in a race Mario !

But your Pegaso would probably beat my Model T anyway.

You did not say if you get yours by subscription or was that in a local newsagent shop?  I think Nuno gets his at the shop, but in Australia the copies most shops get come by the slowest camel and usually go on sale about eight weeks after the date of publication.  A few places do get 'Airmail' copies within a week, but they charge a few dollars more.

As for the other comments above, I repeat my previous claim that until the beginning of last year I usually got mine within two weeks, but then it started to get very irregular.  I was told that Haymarket had changed their international mail carriers and I noticed postmarks and labels from Sweden, New Zealand, Belgium, France and others, so no wonder it took so long - I am more surprised that they all got here at all.

James Elliott has taken my remarks on board and will be monitoring anyone elses messages here.  I know he has been doing some checking on this and  I am sure he will report back as and when he has some answers; meanwhile we can only be patient.  There are many good reasons why publishers like to have their readers take out a subscription, it helps obviously to get the money in the bank up front, but also to manage print runs and selling advertising so it is a matter that will be taken seriously.  I just hope they are not locked into a long term contract with Snails-R-Us or Worldwide Donkey or whoever currently has the job.

As for the 'customer service' department, I am not sure if this a couple of office juniors in the corner of the office, or maybe it is an outsourced call centre, but yes, I think their priority has been to tell the customer what they think they want to hear, but in fact do nothing else.  The few communications I had with them always had a different name at the bottom, and nothing was done anyway, but this is normal in any business these days, after all, who would want to spend all day dealing with whingers and moaners?

Anyway, expecting April C&SC any day now...................

Chris M.

 

Mario Laguna
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Joined: 2011-08-29

"I did not realise we are in a race Mario !"

- So to speak, Chris, just for fun (and for a little Hitchcock suspense to see who get it first).
I buy C&SC at newsagent's. I care for jobs and newsagents are a threatened species in our Internet days.
There was another thread on this (see bellow).

http://www.classicandsportscar.com/forum/classic-chat/where-do-you-buy-csc

 

Red Dwarf
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Joined: 2011-05-31

Well, I hate to say this, but this month I beat you all, as my copy arrived here in France on Monday morning!

Thanks again to James Elliot for picking up on my comments.  We do all appreciate your getting involved.  Let's hope that last month's late delivewry was just a glitch!

I too am only browsing the latest Mag at the moment, but I was pleased to see that, in teh end, Simon Taylor did acknowledge that a Marina could be a classic!   I owned a Marina TC  for many years in the late 70s and 80s and it was a lovely car and hugely underateed by the so called "expert press" at the time.  I moved to the Marina from years of owning a concours and incredibly fast Austin Cooper (body re-furbed by me and the engine built by myself andf a freind, alll pretty much stock, but done properly!  Only one local Mini could touch it, a genuine Downton car!  But I digress!)  and I so it was a bit of a culture shock!   But it was tractable, deceptively powerfull and very comfortable on long runs.   And, unlike the poor old Minis, it didn't rust that much, contary to popular belief.  

Interestingly, we eventually sold the Marina and moved to a Suzuki SJ410 (later a 413), the first of the small "real" off-roaders.  So I'll be interested to read the peice on the "soft roaders, some of which we looked at when buying the Suzuki.   I have to say that none would be anything like as capable off road as the SJ - we loved putting the Land Rover boys to shame at local AWDC events!

Anyway, the sun's out today, so we might take the Corvette for a spin!

 

 

The "Greenies" are killing the planet! It's time to tell the world the Emperor is naked!